Step One: When you get an order from your website you will get an email notification signaling you to begin processing the order.
Step Two: Log in to the back end of your site and use the quick link to view your orders or use the grey bar to navigate to orders.
Step Three: Begin processing the order by clicking on the order and then click details.
Step Four: There are three ways you can ship your order: Drop Ship, Ship from Your Store, or Ship through the distributor (via the Vendor Manager) The following tutorials will lead you through step by step the process of how to ship your order to your customer.
The graphic below is a brief overview of the entire process but you can read more in the tutorials that follow.
Drop Shipping
Part I
Step 1.) After you get the email notification that you have received an Order, log in to the admin and view the order as explained above. (Store Information>Orders in the grey bar (hover mouse over the area so learners can see) OR you can get in the easy way the quick link "orders" icon in the main admin area.) Orders are arranged by order number so the newer ones appear at the top.
Now we can see the order template as shown below
Step 3.) Below the customer's contact information you will see the products that the customer has purchased, Next to those products is a "Send to OBN" check box, if you want the distributor to send the item, check the box next to the product and click the "Send Selected Items to OBN" button. This will send the order to the distributor and begin the shipping process.
After sending the items through, the check box will become disabled and the gray area will display "order feed moved to obn"
Step 4.) At this point scroll down and change your order status to Pending
- This step does not happen automatically, it must be done manually
- You can change the status to "Processing" and write a comment to yourself and your customer. It benefits you, your employees and your customer to know where you have left off on the order. Customers like to be notified on the status of their purchase.
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- If you want the customer to be notified with an email containing this comment and status change, keep the "Notify Customer" box checked
- If you want the customer to be notified with an email containing this comment and status change, keep the "Notify Customer" box checked
Step 5.) Click Update 
- Now you can see your new action.
- It shows the date of your action, whether the customer was notified or not, the new status, and the new comment attached to this action.
Now you can back out, see your status change on the orders page, and log back in later to see if your order has been confirmed by the distributor (about 30 minutes).
Part II
After the distributor confirms their acceptance of your order, you'll now for sure that the order will be shipped by the distributor.
Step 1.) Click "Details again. You can confirm if your distributor shipped your products by what it says in the gray items ordered area
You will see one of the two outcomes:
a. "Acknowledged by OBN" under the checkbox for each item; this indicated that your order has been acknowledged by your distributor but has not yet been shipped.
b. Or it may also display an error or rejection message
- To avoid having an order rejected, never drop ship firearms, items that are not legal in certain states, or any international orders. Those types of orders need to be called or emailed in and shipped to your store or an FFL dealer.
- Also be sure to process orders in a timely manner. The longer you wait there is more of a chance of a customer purchasing a hot item before you are done processing the order. It is possible that items go out of stock at the distributor while you are waiting to process an order. In the case the order would be rejected because the item is no longer available.
- You see the "Shipped by OBN" message in place of thie "Order Feed Moved to OBN"
Step 3.) Scroll down and you will see the tracking number in the Extra Tracking Number box
Note: This tracking number is automatically sent to you customer when the distributor makes it available. To change the status of your order you must do so manually.
Step 4.) Now that you know your item has been shipping you might type a comment for the customer in the Comments Box. Reminding them to make a review on the item is a good suggestion.
Step 5.) Change the status again to "Shipped"
Part III
Ship from your Store
1.In the Admin area, choose the quick link to "Orders"
2.Find the correct customer order, activate it, and choose the "Details" button.
3.Once you are into the orders details page, choose the blue "Packing Slip" button at the top right of the screen.
4.Gather your items, package them in the box with the invoice, and ship the items to the customer.
5.Copy the tracking number you are using from your shipping method into the order details page where appropriate.
6.Update the customer by changing the status, comments, and check "notify customer" and "append comments".
Part IV
Ship from Somewhere Else
1.In the Admin area, choose the quick link to "Orders"
2.Find the correct customer order, activate it, and choose the "Details" button.
3.Once you are here copy the customer information into an appropriate format to be sent to the person or company from which you are ordering the item(s).
4.Order the item(s) and make arrangement for them to be shipped to your customer.
5.Copy the tracking number you are using from your shipping method into the order details page where appropriate.
6.Update the customer by changing the status, comments, and check "notify customer" and "append comments".
